Effective Date: May 30, 2026
Thank you for choosing Thrifty Tech (operating under our registered corporate identity, Warner Electronics). We stand behind the quality of our security solutions, CCTV hardware, note counting machines, and commercial enterprise supplies.
We understand that sometimes an item may not fit your specific deployment requirements. That is why we offer a straightforward 7-Day Return and Refund Policy for our valued retail customers and corporate partners.
1. 7-Day Return Window
You have exactly 7 days from the date you receive your shipment to request a return or exchange. If 7 days have passed since your delivery date, we unfortunately cannot offer you a refund or product replacement.
2. Eligibility Criteria for Returns
To ensure eligibility for a full refund or exchange, the returned hardware must meet the following strict commercial standards:
- The item must be unused, uninstalled, and in the exact same condition that you received it.
- Cameras, DVRs, NVRs, and note counting machines must not have been mounted, wired, or configured.
- The product must be returned in its original brand packaging (CP Plus, Hikvision, etc.) along with all intact seals, protective films, user manuals, power adapters, and mounting screws.
- You must provide the original tax invoice or proof of purchase matching your retail or business GST account.
3. Non-Returnable Items
Certain types of goods are exempt from being returned:
- Custom-cut wiring, bulk cables, or conduit pipes that have been altered or cut to specific lengths.
- Items showing clear signs of physical damage, power-surge burnout, or improper third-party installation attempts.
- Products purchased under specific heavy-discount bulk clearance or wholesale liquidation sales.
4. The Return & Verification Process
- Initiate the Request: Email us immediately at support@thriftytech.in with your Order Number, Tax Invoice, and clear photographs of the unboxed item showing its pristine condition.
- Shipment back to warehouse: Once our technical team approves your return request, you will be directed to ship the items back to our primary warehouse facility in Delhi. Note: Unless the return is due to a manufacturing defect or wrong shipment, the customer/corporate client is responsible for paying the return shipping logistics costs.
- Inspection: Upon receiving your return, our technicians will inspect the product to verify its serial number and physical condition. We will notify you via email regarding the approval or rejection of your refund.
5. Refund Timelines & Payment Processing
Once your return is inspected and officially approved, your refund will be processed immediately:
- Payment Mode: The approved amount will be automatically credited back to your original mode of payment via our secure payment gateway partner, Razorpay.
- B2B GST Adjustments: For corporate and wholesale accounts where a GST tax invoice was generated, a compliant **Credit Note** will be issued to adjust your business ledger.
- Processing Time: While we issue refunds instantly from our end, it typically takes 5 to 7 business days for the amount to reflect in your bank account or credit card statement, depending on your banking institution.
6. Damaged or Defective Shipments
We take extreme care in packaging high-end electronic hardware, but transit damage can rarely happen. If you receive a product that is physically broken or non-functional straight out of the box, you must report it to us within 24 hours of delivery along with an unboxing video. We will fast-track a free replacement at no extra cost to you.
7. Contact Our Support Team
For any questions regarding your return shipments, legal credits, or order cancellations, please reach out directly to us:
- Business Entity: Warner Electronics (Thrifty Tech)
- Support Email: support@thriftytech.in
- Official Website: thriftytech.in